Heathrow has warned of delays after it was among a European airports hit by a cyber-attack on check-in and baggage systems.
Brussels Airport last night reverted to manual check-in and Berlin’s Brandenburg Airport reported longer waiting times.
RTX, which owns software company Collins Aerospace, said it was “aware of a cyber-related disruption” to its system in “select airports” and that it was working to resolve the issue as quickly as possible.
It added: “The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations.”
The affected software enables several airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own.
Heathrow said passengers should check their flight status before travelling. A statement said: “Collins Aerospace, which provides check-in and boarding systems for several airlines across multiple airports globally, is experiencing a technical issue that may cause delays for departing passengers.
“While the provider works to resolve the problem quickly, we advise passengers to check their flight status with their airline before travelling. Please arrive no earlier than three hours before a long-haul flight or two hours before a domestic flight.
Europe’s combined aviation safety organisation, Eurocontrol, said airline operators had been asked to cancel half their flight schedules to and from the airport between 04:00 GMT on Saturday and 02:00 on Sunday due to the disruption.
It said “similar issues” were affecting Heathrow and Berlin, and that “measures may be required”.
There have been nearly 100 delays in and out of Heathrow as of 10:00 BST on Saturday, according to tracker FlightAware, while there have been nearly 70 delays in Brussels and 15 in Berlin.
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